FREQUENTLY ASKED QUESTIONS
DELIVERY
How long does delivery take?
Please allow estimated 7 working days plus shipping for your order to arrive. If you need your order for a particular date which is before the estimated turn around time, you will need to contact via email at issi@beniniswim.co.uk before ordering so that it can be confirmed whether or not this is achievable.
We now offer a 'Rush order' option, please check out our delivery page for more info.
How can I track my order?
Once your order is made it will be shipped out via Royal Mail. You will receive an email confirmation when your parcel has been dispatched, this will give you a tracking number and proof of postage. We will not be responsible for any missing parcels.
How much does postage cost?
Royal Mail UK Standard (tracked) 3-5 working days - £3.99
Royal Mail UK Express (tracked) 1-2 working days - £4.99
Do you ship worldwide?
Yes we ship worldwide!
RETURNS POLICY
Do you accept returns/ exchanges?
Exchange Policy
As all items are handmade to order, we do not accept refunds. However, we are currently trialing exchanges for a different size of the same item if requested within 7 days of receiving your order.
Please note:
- For hygiene reasons, we cannot exchange bikini bottoms or swimsuits.
- Exchanges are not available for custom orders from the Create Your Own section. If an item has been customised in any way such as custom sizing, lengths, or other alterations this will be non-exchangeable.
If you're unsure whether your item is eligible for exchange, please contact us before placing your order.
To request an exchange, email issi@beniniswim.co.uk for return instructions and the return address. Items must be returned using a tracked delivery service, as we cannot be held responsible for lost parcels. Buyers are responsible for all postage costs associated with exchanges. Items must be in perfect condition to qualify for an exchange.
CONTACT
How do I get in touch?
Contact us via email at issi@beniniswim.co.uk with any questions and we’ll be happy to help. We aim to get back to you within 48 hours (Monday-Friday). Please bare with us during busier periods as this may take a little longer. You can also reach us via Instagram @Benini.uk.
CARE GUIDE
How do I wash my items?
You’ll receive one of our ‘Care Cards’ in your order, which includes info on how to wash your items correctly. Please follow this guide to ensure your pieces are kept perfect.
Swimwear & clothing (lycra materials) Hand wash in cold water. Hang to dry. Do not tumble dry. Do not Iron.
PAYMENT
What payment methods can I use?
We accept credit/debit cards, Klarna, PayPal, Apple Pay & Google Pay.
Do you offer any discount codes?
If we have any discounts on, these can be found on our socials or via our email subscription. Be sure to follow us & subscribe to our newsletter so you don’t miss out! @Benini.uk
MADE TO ORDER
How do I order a custom set?
Design your dream bikini with our fully customisable collection - 'create your own'. Choose from our wide range of premium Lycra, Lace & Mesh fabrics and create a look that’s uniquely yours. From selecting gold or silver ring detailing to adjusting your skirt length, every piece is tailored to your style. Mix and match tops, bottoms & cover ups across our design options to build the ultimate set.
Can I get a complete custom design?
Yes! If you've got an idea of something completely new you'd love for us to make, just send us an email enquiry with as much information as possible.
SIZING
Can I get help with sizing?
Yes of course, we’re always happy to help with sizing selections. As each item is cut and made to order, we won’t be able to accept returns - so we recommend sending us a message first if you’re ever unsure! Check out our Size Guide page for more information.
What sizes do you stock?
We currently stock UK sizes 4-18. If you’re in-between sizes, we can adjust anything to fit your exact measurements - just drop us a message if unsure or add your sizing to the box at checkout. We’ll adjust what we feel is needed.
Can I get maxi skirts in my exact leg length?
Yes! We can make any of our skirts in petite, regular or tall (Check out Size Guide page) or a complete custom length - simply add this measurement into the box at checkout.